CARE INSTRUCTIONS

Caring for Jewellery

To prevent your metals, gemstones and pearls from scratching and tarnishing, keep your jewellery in individual boxes or soft pouches and store these in a cool, dry place.

As most metals will see surface damage when in contact with chlorinated water, it is best to remove all jewellery when in the swimming pool.

Keep all of your metal and gemstones well away from chemicals, including but not limited to medical creams and domestic cleaning products, and avoid contact with perfume, perfumed creams and hairspray. If you are required to use medical creams on a daily basis, please do let us know when placing your orders so we can advise you accordingly.

Avoid contact with soap, as it can give gold jewellery a dull appearance. This can be rectified by gentle polishing with a specialist jewellery cleaner and jewellery polishing soft cloth.

Sometimes despite your best efforts, your jewellery may need cleaning over time. We recommend washing up liquid, or mild detergents such as specialist jewellery cleaners, and use of a very soft toothbrush to go over the surface of your jewels under lukewarm water. Don’t leave your enamel jewellery submerged in water for any length of time.

For deeper cleaning, you can take your jewellery to an independent jewellery store, or return it to us and we can arrange to have your jewel Ultrasonic cleaned. The Ultrasonic fluid should not go over 40 degrees.

Caring for Enamel

Vitreous enamel is made from glass; it adheres strongly to gold, but like any glass item it will shatter if dropped or knocked against a hard surface. It can be restored, although that process is costly as all stones must be removed. We can also repair glass enamel with lacquer enamel, although this can sometimes adversely affect resale value for vitreous enamel jewellery.

Lacquer enamel is made from resin and is more durable than vitreous glass enamel, although it may still damage if badly knocked or dropped. It can be easily restored, and colours can also be changed to refresh your jewel should you wish.

Enamel does not respond to wearing daily in salt or chlorinated water, and as with all other jewellery keep well away from chemicals, including but not limited to medical creams and domestic cleaning products, and avoid contact with perfume, perfumed creams and hairspray. Remove enamel jewellery when having gel, shellac or acrylic nail treatments, avoiding UV light.

We will repair your enamel for free if there is clearly a fault in the manufacturing. If the damage is the result of heavy wear, we are happy to repair it for you for a small charge.

White lacquer enamel requires considered care to prevent it discolouring over time. Adherence to care instructions, such as keeping your enamel away from chemicals, is particularly important for jewellery featuring lacquer enamel in this shade.